dvshop.ca

 

The DV Shop is located at
3422 Dundas Street West, Toronto, Ontario, Canada, M6S 2S1
Tel: 416-604-1492 Toll Free: 1-866-252-1394
(If we're busy in the store and can't get to the phone, please leave a message)
Fax: 416-604-7532

Hours of Operation:
Monday to Friday 10 am to 7 pm EST. Saturday 10 am to 6 pm EST.
Sunday Closed.

Mail Orders:

If you live outside Toronto or can't get down to our store, we offer shipping in the GTA and across Canada by Purolator, Fed Ex Ground or Canada Post. To place an order, please call the store and speak to one of our sales staff. We can usually send your order out the same day the order is made if you call us before 3pm. We can also ship on your courier account. Within the Greater Toronto Area, if you call before noon, we can ship same day by United Messengers.

Getting To Our Store:

We're located at 3422 Dundas Street West, just West of Runnymede on the North side of the street in the Dundas Runnymede Plaza. Parking in the mall is free and there's lots of it. We also have wheelchair access. If you're coming by transit, the TTC has a trip planner to help you find the best route.

Display Models For Testing In The Store:

We try to have display models on hand of most everything we sell so that customers can come and see the products they want to buy. Online reviews are great but there's nothing quite like holding a product in your hands and trying it out to make sure it really works for you.

What's The DV Shop All About?

The DV Shop opened in May 2001 and we moved to our current location January 2011. Our customers run the gamut from hobbyists and amateurs to freelance producers, independent filmmakers, production companies, broadcasters, educators, hospitals, military, police, ambulance and fire service video units, government agencies, legal videographers, professional photographers, and the list is expanding all the time. We offer affordable solutions for Video Production, DSLR Filmmaking and Digital Photography with a varied selection of equipment covering everything from shooting to post-production. We carry brands like Blackmagic, Panasonic, Sony, Nikon, Canon, LaCie, GTech, Matrox, AJA, Sachtler, Manfrotto, Cinevate, Konova, Zacuto, Shape, Wooden Camera, SteadyTracker, Sennheiser, Rode, Audio-Technica, Beachtek, Westcott, LumaHawk, F&V, Chimera, Lowel, FotoPro, and PhotoFlex, just to name a few.

At the DV Shop, we try to offer an alternative to the high pressure, big box retail model. Our store is a small, boutique-style environment where customers can shop in a relaxed, no-pressure atmosphere. We're here to answer questions and offer you the information you need to make your own purchasing decisions.

You can follow us on FaceBook or Twitter and everything we have on sale is listed on our Specials Page.

Navigating The Website

The tabs at the top of every page lead to a category page. Underlined words are clickable links, for example, Index takes you to a site map listing of our products. We try to update our website as often as possible when inventory changes but it's always a good idea to call ahead and check stock before you come down to the store.

What Is Your Return Policy?

Returns are accepted at the discretion of the management and must be made within 15 days of purchase, must be accompanied by the original retail packaging and sales receipt and are subject to a 15% Restocking Fee. Opened software, tape stock, DVDs, CDs are not returnable. All returns must be in the original packaging, include everything that was packaged with the item and the item must be in pristine condition. No signs of wear whatsoever such as scratches, scuffs, dirt, smudges, dust, etc. We reserved the right to decline any return that does not meet our requirements.

Special orders and custom orders are not returnable unless defective.

All sales are final on software that has been opened.

If a product is defective, you have 30 days to bring it back to us. After 30 days, warranty claims are made with the manufacturer and we can supply you with the contact information.

Returns on mail orders are subject to all of the terms listed above. In addition, we do not refund the cost of shipping and you must return the order to us at your own cost. We do not cover the cost of shipping returns. Refunds on mail orders regardless of the reason will not be made until the equipment is received and inspected per the conditions listed above.

What About Leasing?

We don't do leasing ourselves but most of our customers use Equilease for their financing needs and we recommend them.

Recycling

At the DV Shop we try to keep our waste to a minimum so if you're one of our mail order customers you may have noticed that we recycle all the boxes and packing material we get from our suppliers. Sometimes we even get that recycled packing back when our customers send us packages.

Just For Fun :

If you want to see some of the questions we've been asked over the years you can visit our
DV Shop Questions Hall of Fame here.

If you're interested in learning more about digital video or photography, check out the resources in our HD Video Café.

You can view a gallery of photography created with DV Shop equipment here.

Check out the Before and After photos of the new location here.

Check out our Neighbourhood Guide for a list of the great shops and restaurants in our area based on staff favourites and recommendations from our customers.